FAQ - Safah Scents

Frequently Asked Queries

What makes Safah Scents unique?

Safah Scents is renowned for its dedication to high-quality, handcrafted perfumes. We blend premium ingredients to create exclusive fragrances that cater to various tastes and occasions. Discover the difference with our meticulous craftsmanship and luxurious scents.

How should I store my perfume?

Store your perfume in a cool, dry place away from direct sunlight and heat to maintain its quality and longevity.

What is the best way to apply perfume?

Apply perfume to pulse points like the wrists, neck, and behind the ears. Avoid rubbing the fragrance into your skin to ensure the scent remains true to its intended profile.

How should I apply perfume to avoid staining my clothes?

To prevent potential staining, we recommend applying perfume to hidden areas of your body, such as behind the ears or on the inner wrists. If the fragrance accidentally touches your clothes, the stain will gradually fade away, but it may take some time. Unlike many others, we prioritize customer satisfaction by maintaining the lowest possible alcohol concentration in our perfumes. We also include fixatives and aqua water to enhance longevity and minimize staining.

Can I return a perfume if I don't like it?

If you find that you need to return a perfume, you may do so within 1 week of receiving your order, provided the perfume has been used less than 5%. To initiate a return, please contact us via Instagram or Facebook to obtain the return address. Once we receive the returned bottle and box, we will process your refund within 15 days. Please note that our return policy allows up to 2 returns per customer within a 3-month period.

Do you offer samples before purchase?

Currently, we do not offer samples. However, our website provides detailed descriptions of each fragrance to help you make an informed choice.

How do I choose the right fragrance for me?

Explore our fragrance notes and categories (floral, woody, citrus, etc.) to find a scent that matches your personal preferences and lifestyle.

Are Safah Scents perfumes available in stores?

Our perfumes are available exclusively online through our website. We do not have physical retail locations at this time.

Can I track my order?

Yes, you will receive a tracking number via email once your order has been shipped. Use this number to monitor the progress of your delivery.

Do you offer international shipping?

Yes, we ship internationally. Shipping fees and delivery times vary depending on your location.

What should I do if I receive a damaged product?

Contact us immediately through Instagram or Facebook with details and photos of the damaged product. We will assist with a replacement or refund.

Can I change my order after it's been placed?

Once an order is placed, changes cannot be made. Contact us as soon as possible if you need to make adjustments before the order is processed.

What is the shelf life of Safah Scents perfumes?

Our perfumes typically last 1-2 years if stored properly or contact us for more details.

Do you offer gift wrapping?

We currently do not offer gift wrapping. However, our elegant packaging is suitable for gifting.

How can I choose a fragrance for a special occasion?

Select a fragrance based on the event’s formality and your personal preference. Elegant, sophisticated scents are ideal for formal events, while lighter, fresh fragrances are suitable for casual occasions.

What are the different fragrance concentrations available?

At Safah Scents, we exclusively offer Parfum with a concentration of 35-40% fragrance oils. This high level of concentration ensures a rich, long-lasting scent that remains vibrant throughout the day.

Can I use perfume on my clothes?

Yes, but it’s best to test a small, inconspicuous area first to avoid potential staining.

Do you offer any loyalty programs or discounts?

We occasionally provide promotions and discounts. Follow us on social media and subscribe to our newsletter for the latest offers.

What should I do if I receive the wrong product?

Contact us immediately with your order details and photos of the incorrect product. We will arrange for a replacement or refund.

Are there any allergens in your perfumes?

We use high-quality, hypoallergenic ingredients, but if you have specific allergies, please review the ingredient list on our website or consult with us for more information.

How can I find out about new product launches?

Stay updated on new launches by following us on Instagram and Facebook, and by subscribing to our newsletter.

Can I combine multiple discount codes?

Typically, only one discount code can be applied per order. Check the terms and conditions for specific promotions.

What should I do if I receive a faulty product?

Contact us immediately with details and photos of the faulty product. We will arrange for a replacement or refund.

Do you offer eco-friendly packaging options?

We are committed to sustainability and are working towards offering eco-friendly packaging. Check our website for updates on this initiative.

Can I use a discount code on sale items?

Discount codes may not be applicable to sale items. Check the terms and conditions for specific promotions.

How can I unsubscribe from your newsletter?

You can unsubscribe by clicking the “unsubscribe” link at the bottom of any newsletter email.

Are your fragrances gender-specific?

Many of our fragrances are designed to be unisex, catering to a wide range of preferences regardless of gender.

Do you offer any custom fragrances?

Currently, we do not offer custom fragrances. Our collection features a carefully curated selection of scents.

How can I become a brand ambassador for Safah Scents?

Contact us through our social media accounts with details about your proposal if you’re interested in becoming a brand ambassador.

What payment methods do you accept?

Currently, we offer COD and Bank Transfer. We are working on credit/debit cards and online payment platforms. Details are available at the checkout

How can I provide feedback about my experience?

Share your feedback via email or social media. We appreciate your input and use it to improve our products and services.

Do you have any special promotions for first-time buyers?

Occasionally, we offer special promotions for new customers. Check our website and social media for current offers.

What should I do if I encounter a problem with the website?

Contact our customer support team for assistance if you experience issues with our website.

Can I request a specific delivery date?

While we cannot guarantee specific delivery dates, contact us with your request, and we will do our best to accommodate it.

How can I update my contact information?

Log in to your account on our website and update your information under account settings. Contact us if you need further assistance.

Can I buy your products wholesale?

We do not currently offer wholesale opportunities. Our products are available exclusively through our online store.

How do you ensure the quality of your fragrances?

We use high-quality ingredients and rigorous quality control processes to ensure each fragrance meets our high standards.

Can I gift a fragrance and include a personal message?

While we do not offer personal message services, our packaging is elegant and suitable for gifting.

How can I cancel my order?

If you need to cancel your order, contact us as soon as possible. We will do our best to accommodate your request before processing.

What ingredients are used in your perfumes?

Our perfumes are crafted from high-quality fragrance oils, fixative, aqua water and denatured ethyl alcohol. Refer to product descriptions on our website for detailed ingredient lists.

Can I use your fragrances during pregnancy?

Consult with a healthcare professional if you have concerns about using fragrances during pregnancy, even though our products are made from quality ingredients.

How can I become a Safah Scents partner?

Contact us through our social media channels with details about your partnership proposal.

Do you offer any subscription services?

We do not currently offer subscription services. Stay tuned for updates on potential new offerings.

How can I buy a gift card for Safah Scents?

We do not offer gift cards at this time. However, our elegant packaging makes for a great gift option.

What is the return policy for international orders?

International orders follow the same return policy as domestic ones. Contact us via social media for return instructions and address details.

Are there any hidden costs in your pricing?

All costs are clearly outlined on our website. If you have any questions about pricing, please contact us for clarification.

What should I do if I receive a faulty product?

Contact us with details and photos of the faulty product. We will arrange for a replacement or refund.

Do you offer any limited edition fragrances?

We occasionally offer limited edition fragrances. Follow us on social media and subscribe to our newsletter for updates on special releases.

How do I track my return request?

Once you’ve initiated a return, you will receive confirmation and instructions via email. Track the progress of your return by contacting us for updates.